Messina seeks a Senior Business Analyst for an exciting hands-on role responsible for creating, managing, and supporting first-class Software as a Solution (Saas) technologies. This role will work with business users to define requirements, implement SaaS technologies, and help provide change management of the solutions for our staff, partners, and customers. This role will support the end-user community by delivering day-to-day systems and solutions.
As the Senior Business Analyst, you will provide support service to our staff either desk side, phone, email, or remotely. You will be responsible for analyzing issues and suggesting both short and long-term solutions. You’ll also be responsible for building and maintaining positive and proactive service relationships within the organization through project team membership, proactive incident and problem resolution, teamwork, and effective communication.