Customer Service Representative

Seeking a Customer Service Representative for a contract opportunity in Wood Dale, IL.

Essential Duties and Responsibilities:

• Entering Shipment Orders into proprietary Transportation Management System DTS.  25 + orders to enter per day.
• Check Calls to drivers for track and trace. 100+ calls per day with updating DTS.
• Update truck brokers on any issues that arise helping to create and execute solutions. 
• Update and input invoices and accounting data. 
• Calling shippers and consignees to schedule pickup and delivery appointments.
• Maintain professional and courteous customer service relations with associates and carriers.
• Maintain confidentiality in all aspects of client, carrier, and company information.
• Support management and staff in assigned project-based work.
• Other duties as assigned by management.

Behavioral Requirements:

• Outstanding interpersonal skills
• Excellent phone and written communication skills with the ability to communicate with diverse personalities
• Enthusiastic team player
• Self-motivated, able to work independently
• Strong attention to details
• Exceptional computer skills

• High School diploma or GED required
• The ideal candidate will have experience in order entry, appointment scheduling, and tracking and tracing
• Previous experience in the transportation industry is a plus
• Fluent in English.