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Customer Service Representative

confidential

Wood Dale, IL

Posted 2 months ago

Messina Group seeks a Customer Service Representative.

Essential Duties and Responsibilities:

  • Entering Shipment Orders into proprietary Transportation Management System DTS.  25 + orders to enter per day.
  • Check Calls to drivers for track and trace. 100+ calls per day with updating DTS.
  • Update truck brokers on any issues that arise helping to create and execute solutions. 
  • Update and input invoices and accounting data. 
  • Calling shippers and consignees to schedule pickup and delivery appointments.
  • Maintain professional and courteous customer service relations with associates and carriers.
  • Maintain confidentiality in all aspects of client, carrier, and company information.
  • Support management and staff in assigned project-based work.
  • Other duties as assigned by management.

Behavioral Requirements:

  • Outstanding interpersonal skills
  • Excellent phone and written communication skills with the ability to communicate with diverse personalities
  • Enthusiastic team player
  • Self-motivated, able to work independently
  • Strong attention to details
  • Exceptional computer skills

 

Contact the Recruiter:
Gabrielle Tenuta Headshot
Gabrielle Tenuta
Talent Advisor
Gabrielle Tenuta Headshot
Gabrielle Tenuta
Talent Advisor
gtenuta@messinagroupinc.com
847-692-0654
847-692-0654
gtenuta@messinagroupinc.com
Messina Group is an Equal Opportunity Employer
We provide and promote equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression.
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Customer Service Representative