Seeking a Customer Service Representative for a contract-to-hire opportunity located in Billerica, Massachusetts. Our client is a manufacturer of premium epoxy solutions for optic and microelectronic assembly in aerospace and defense, automotive, electronics, and other industries. The Customer Service Representative will be responsible for building mutually beneficial long-term relationships with our distributors and customers. They will manage orders from PO placement through invoicing to ensure the customer receives their order accurately, on-time, and in full. The ideal candidate will be a skilled problem-solver. They will also be collaborative, enthusiastic, knowledgeable, and organized.
Essential duties and responsibilities:
- Timely and accurate order entry, ensuring detailed attention to customer requirements in a high-volume fast paced environment
- Successfully manage incoming e-mails in personal and group mailboxes. Responding with requested information or obtaining necessary information from appropriate internal contacts
- Collaborate internally and externally to meet and exceed customer expectations
- Communicate consistently and clearly, in fluent English, with global customer base
- Pro-actively seek continuous improvement opportunities
- Create tracking for and follow up on reported service issues. Escalate concerns as needed
- Create new customer accounts in ERP system when required
- Performs other related duties as assigned
