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IT Support Specialist

  • Internal Messina Position
  • Rosemont, IL

Website Messina Group, Inc.

Rosemont, IL

Posted 2 months ago

Job Profile

Messina Group is looking to hire an IT Support Specialist for our client in Rosemont, Illinois. This role will provide advanced technical support to end users on a variety of IT issues, providing exceptional customer service by phone, email, and onsite for our customers, maintaining laptop infrastructure, and associated applications, as well as hybrid meeting configuration, training, and support. Specific experience supporting Zoom and MS Teams hybrid meetings is a plus.

Essential Duties and Responsibilities:

·       Managing, reviewing, and troubleshooting level 1 and select level 2 end-user issues reported in the ITSM tool.

·       Maintaining and troubleshooting end-user desktops; software and hardware such as printers, phones, and other approved end-user peripherals.

·       Configuring, maintaining, and troubleshooting unified communication software, systems and services, phones, audio and video conferencing services, and onsite conferencing equipment.

·       Provide daily operational and technical meeting support for in-person and hybrid meetings, both onsite and offsite, educating staff and creating training materials to assist on use of systems.

·       Assist in providing general operational/technical support for the overall LAN environment.

  • Identify, research, and resolve technical problems, contribute to creating knowledgebase articles, and training documentation to improve service delivery.
  • Respond to telephone calls and email requests for technical support, document, track and monitor the problem to ensure a timely resolution.
  • Perform special projects and/or duties, as required, to assist the department and Company in achieving its goals and objectives.
  • Participate as a team member with effective communication and collaboration skills. Basic organizational and time management skills. Able to organize and manage individual schedules and/or workloads in a structured environment.
  • Support several SaaS-based software applications including Salesforce, Concur, and Intacct.

Contact the Recruiter:
Tracy Vistine Headshot
Tracy Vistine
VP of Talent Acquisition
Tracy Vistine Headshot
Tracy Vistine
VP of Talent Acquisition
About the Company:
Messina Group, Inc.

Messina Group is a Trusted Advisor to fast-growing mid-market organizations. Our unique, proven Analytics-Driven approach focuses on Value Creation to help our clients plan and execute Growth Strategies, Operational Efficiency programs, and Professional Search solutions.

Messina Group is an Equal Opportunity Employer
We provide and promote equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression.
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IT Support Specialist