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Quality Manager


Malvern, PA

Posted 3 months ago

Seeking a Quality Manager for a Direct Hire opportunity in Malvern, PA. The Quality Manager is responsible for the overall Quality Management System (QMS) of the company. The incumbent ensures the organization, policy, processes, and procedures are in place to support all facets of delivering products to customers. This includes ensuring the appropriate quality organization is in place, consisting of qualified and well-trained individuals. This position works with Company Leadership Team to manage alignment business and functional alignment globally to the Quality Policy and Vision. The incumbent uses experience and training to effectively identify, and complete tasks required to ensure best-in-class quality while minimizing waste and rework. In this position, the candidate supports, leads, and helps frame quality activity in Business and Operations, ensuring compliance with Quality Management System, and  that all personnel understand the Quality requirements

As core competencies, the Quality Manager: 
Oversees the management of various Quality Key Process Indicators (KPIs), such as Cost of Quality, Complaints, Satisfaction surveys, and Supplier Ratings, to name a few, and reports the status of these to the Company and Business leadership. Provides leadership, guidance, discipline, and timely reviews of all relevant areas of the organization. Uses Lean tools to evaluate processes and drive continuous improvements based on the findings. Oversees the management of Nonconformance investigation and Corrective Action processes, both internal and customer-supplied. 
The Quality Manager continually assesses and optimizes the organization’s capability, skills, and structure to achieve the Quality Objectives of the company and the businesses. As an enabler, the function provides the leadership to define and implement an information technology strategy that promotes transparency and visibility by the entire organization to critical quality elements, including KPIs, risks/opportunities, and other key issues.

To ensure compliance, the Quality Manager periodically performs QMS internal audits, identifies and communicates audit findings, facilitates resolution at all levels of the company, and works with stakeholders to drive continuous improvement efforts. The Quality Manager will oversee the quality inspection process for the organization, including incoming inspection, in-process inspection, final inspection. This includes setting the appropriate corporate inspection standards to promote QMS consistency in operations and planning. 

Quality Manager responsibilities include: 
Customer Focus: Voice of the Customer  

  • Working with the Business, The Quality Manager ensures that products and services meet all necessary customer requirements before they reach the consumer, by establishing and verifying that all processes and systems are in place to ensure the final products meet customer expectations.
  • Ensure processes and infrastructure is in place to inspect final output and compare properties to requirements  
  • Ensure process is in place to solicit feedback from customers (Voice of the Customer) to assess that their requirements are met  
  • Oversee the handling of customer complaints and all internal and external corrective action/preventive action (CAPA) processes, defining root causes and evaluating effectiveness.
  • Implement a customer satisfaction program designed to incorporate customer feedback and drive continuous improvement throughout the organization, including communication of customer satisfaction issues and level throughout the organization.
  • Establish reporting processes for product and supplier quality performance, customer returns, process management and delivery/logistics service provider performance.
  • Leadership  
  • The Quality Manager defines quality assurance operational objectives by contributing information and analysis to strategic plans and reviews, prepares and completes action plans, implements production, productivity, quality, and customer-service standards, while identifying and resolving problems, completing audits, determining system improvements, and implementing change.
  • Manage Corporate Quality Managers and assist Plant Quality Managers to achieve corporate and plant quality objectives.
  • Develop annual corporate quality improvement goals and objectives.
  • Implement a computerized corporate quality and customer satisfaction reporting system.
  • Manage the quality team and the global network to support manufacturing and achieve quality standards.
  • Provide a periodic inspection process for all production facilities to evaluate their adherence to quality standards, including operational audits and inspection/assessment protocols.
  • Create specifications and establish Quality Standards for New Product Introduction.
  • Working with the Business, fully understand the requirements for the product or service and have a sense of responsibility towards potential and existing customers as well as competitors.
  • The Quality Manager ensures policies and procedures are aligned with the overriding corporate structure, seeking to integrate quality management processes into overall business processes wherever possible  
  • Ensure that the quality assurance testing processes and procedures are in place that adhere to the principles of total quality management.

Quality Management System (QMS) – Process Driven  

  • Quality Manager is responsible for maintaining, overseeing, and ensuring overall adherence to the established Quality Management System.
  • The Quality Manager will oversee and ensure all facets of Quality Inspection and Control.
  • Formulated strategy and tactics to deploy corporate quality management system, including standardized project execution and support systems business practices. 
  • Develop, execute, maintain, and certify an ISO 9001:2015 conforming Quality Management System across organization, consistent to all manufacturing sites.
  • Manage ISO 9001:2015 certified quality management system for all domestic and international locations.
  • Co-facilitate the continued certification of ISO 14001 environmental management system for certain operations, attempting to integrate system practices and activities where practical.
  • Ensure that company has systems and processes in place to support the necessary documentation required.

Continuous Improvement  

  • Leads performance management and development activities, applying knowledge of Lean Six Sigma methodologies; cultivates Engineers in the QA Department, including Six Sigma Black Belt Certification.
  • Recommends methods for problem solving and continuous improvement for compliance requirements.
  • Creates and submits monthly Quality Reports from Plants to Corporate to establish continuous improvements.
  • Fully utilizes Statistical Process Control (SPC) and other Six Sigma tools in Quality  
  • Eliminates lost productivity and improves material turns by training plant quality teams to support suppliers through continuous improvement.

Supplier Quality  

  • Conducts supplier and/or toll manufacturer audits to ensure conformance of supplied materials and services to appropriate quality standards.
  • Coordinates and reports supplier performance measures, conducts internal and customer audits to support the quality management system.
  • Develops supplier performance web-based monitoring system, setting up quality objectives and score-based criteria to benchmark supplier bases (i.e., Supplier/Commercial “Scorecards”).
  • Devises and reviews specifications for products or processes  
  • Sets requirements for raw material or intermediate products for suppliers and tollers, including monitoring their compliance  
  • Oversees a process to manages the review of specifications for company products or processes  
  • Works with Engineering, R&D and other Technical Support teams within the businesses to set requirements for raw material or intermediate products for suppliers and monitor their compliance, including the management and retention of this data
Contact the Recruiter:
Jenni McBride Headshot
Jenni McBride
Sr Talent & Business Development Advisor
Jenni McBride Headshot
Jenni McBride
Sr Talent & Business Development Advisor
I had an amazing time working with Jenni throughout the recruitment process. She made sure to check in with me every step of the way and even gave me tips about interviewing. I definitely wouldn’t hesitate to work with her again.
– Nia H.
Messina Group is an Equal Opportunity Employer
We provide and promote equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression.
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Quality Manager